Warranty Information

Information on our 25-year warranty and what this covers

Plyhome furniture has a 25-year warranty. What does this cover?

This covers any manufacturing faults or defects in relation to:

  • Construction of the furniture products (excluding customer assembly)
  • Workmanship and manufacturing
  • All timber related joints and final pre-assembly components

What doesn't this cover?

This warranty does not cover wear, tear or damage caused by misuse, improper maintenance, modification in any way, accident, or failure to follow assembly/care instructions.

We take pride in the quality and reliability of our designs, manufacturing and finishing, but please always lift and move furniture with care as opposed to dragging it across the floor.

Because Plyhome furniture is made from a natural product, your home's environment can impact its performance and appearance. Strong direct sunlight, humidity and quickly changing temperatures can result in your furniture shrinking, expanding, bowing, splitting and changing colour - none of which are protected under warranty.

We recommend you do not place our furniture near heating or air-conditioning vents.

Validity of the warranty

The 25-year warranty is valid from the date of order and is available to the original purchaser of the product only.

How do I make a claim?

To make a warranty claim, fill out the form below, or email us on hello@plyhome.co.nz or call us on 0800PLYHOME

QUESTION NOT ANSWERED?

- 0800 759 4663

- hello@plyhome.co.nz

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